COURTNEY – DUTY MANAGER
Auntie Courtney did almost all of her work experience with us back in the day! She was specifically recruited for the new Creche and she coped very quickly with learning all the new processes (which must have been daunting), she is easy going , fun packed, makes the games really exciting and your dogs totally love her!
Courtney has grown in confidence, and leadership skills, she has developed her own style and we are dedicated to seeing her progress within our business. Courtney is seen during the week and she heads up all the canine carers and ensures everything is run seamlessly between departments. She reports directly into our Group Operations Manager Valerie and is responsible for ensuring your dogs have the ultimate time, Courtney plans enrichment activities and stimulation that keeps the dogs interested, she varies events and invents great games!
Courtney has fallen in love with many of your pooches, she is caring and kind and the dogs safety and care is well covered under her watch! She finally got her own “first puppy” Dobby her teeny tiny dachsie, with the massive personality.
KELLY – FRONT OF HOUSE
Auntie Kelly is our Front Of House Manager she joined us from a highly respected local Hotel, where she gained many years managing Front Of House for hooman guests, so adapting to our four-legged day and night guests is a breeze…
Already a winner with your dogs, her care and attention to detail is outstanding, Kelly remembers all the dogs names (which is no mean feat, with over 1,000 dogs registered!) and she ensures your first impression through to managing your account is handled effortlessly and with ease.
Auntie Kelly wins hearts everywhere with her calm and delightful manner and is a firm favourite with you all!
Milo is her adorable four-legged who now gets to come work with Momma every day, he has quickly become a bestie to many of your dogs and sulks now when its Kelly’s day off.
JOSH, JADE & GEMMA – OUR JUNIOR MANAGEMENT TEAM
Our Junior Managers have the most varied roles within the business, they manage Activity Rooms full of staff and dogs, they can manage the Reception and cover Front of House as well as manage the whole crèche over the weekend!. #multi-skilled
JOSH – APPRENTICE CHAMPION AND JUNIOR MANAGER
Uncle Josh is our Apprentice Champion, he is responsible for all inductions and mentors the Apprentices in our programs. He is integral in their selection process and also travels to other franchised sites to aid the development and training of their apprentices.
He is on a very challenging development program with us which stretches him both personally and academically, and we have a full career line mapped out for Josh which will see him go on to achieve some fantastic things in the animal industry.
He lives with his family dog Peggy the Puggle, a regular crèche attendee and Josh when not in his champion role, can be found as a multi-skilled member of our team. He loves to be in the thick of it all in the Activity Rooms playing games with the dogs and entertaining them, he is also on our lifeguard team, an assistant in the Dog-Cademy and a fixture on the Puppy Party team. Adored by your dogs?…naturally.
Canine Carers (Gamesmakers)
We have 28 members of staff and most of these are Canine Carers or the Gamesmakers! Some of them are already now qualified to Level 3 Animal Care and Management and some are progressing towards this. We have an Award Winning Apprentice program which allows an entry level role into our organisation.
Our team are calm and exude the correct level of energy which ensures the pooches thrive in our environment, the Pooches simply love the birthday parties and agility games.
(because they work at night whilst we are snoozing)
Their standards are high, they pay attention to detail and they are fur-bulous at bedtime cuddles and kisses!
These are the staff members whom you regularly view on the webcams, popping in and out of bedrooms, tucking in blankets and offering through the night care and attention. This team are a separate team tot hose that work during the day to ensure they are fresh and alert, capable of understanding your dogs every need.